VESTA-404

Climax HSGW Gen2 Installation Guide

Content

1. Getting to Know Your HSGW Gen2: 3

2. Creating a Customer Account 7

3. Setting up the Panel 8

4. Confirming Signaling with Alarm.com 11

5. Adding Sensors and Peripherals 11

6. Walk Test and Device Mounting 14

7. System Programming 14

8. Remote Toolkit 15

Appendix 15

Appendix A: LED Guide 15

Appendix B: Communication Troubleshooting 16

Appendix C: Panel Programming Options 16

Appendix D: Sensor Group Configuration 24

Appendix E: CID Reporting Codes 29

Appendix F: Panel Factory Reset 30

Appendix G: Sensor Enrollment Instructions 30

Required Equipment:

1. Phillips head Screwdriver

2. Drill and bits for mounting screws OR double-sided adhesive tape

Local Regulation Settings:

If your system requires compliance with the local regulation PD 6662, it is required that the system cannot be disarmed via a user code input into a keypad. Rather, the user must be provided option to disarm the system via a button press, keyfob, or prox tag that is used in tandem with an acceptable tag reading device.

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1. Getting to Know Your HSGW Gen2:

About the Panel

HSGW-Gen2-V1 is a fixed wall mounting wireless alarm system control panel. It is designed to protect your home by forming an alarm system with various wireless sensors. When an intruder is detected, the wireless sensor will transmit signal to the control panel to raise an alarm and report to the Central Monitoring Station.

HSGW-Gen2-V1 features RF and Z-Wave wireless protocol for communication with accessory devices. The RF devices are simple and easy to use while the Z-Wave devices, using corresponding network, is capable of performing more advanced function and add flexibility to alarm system such as using Remote Keypad to control system mode, view alarm memory and event log, or capturing alarm pictures using PIR Camera to send to panel wirelessly for alarm visual verification.

What’s in the Box

• 1 x HSGW-Gen2-V1 Control Panel

• 1 x AC Power Cord for Built-in S.P.S (12V 1.5A)

• 1 x Installation and Instruction Manual

• 4 x Screws and Wall Plug for wall mounting

HSGW Gen2 Diagram

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Diagram Key Mounting Bracket

1. LED 1 - Area 1 (Green/Red)

   • Full Arm mode - Red lighting up

   • Home/1/2/3 mode - Red flashing

   • Disarm mode - Green lighting up

   • Walk Test or Learning mode - Green flashing

2. LED 2 - Area 2 (Green/Red)

   • Full Arm mode - Red lighting up

   • Home/1/2/3 mode - Red flashing

   • Disarm mode - Green lighting up

   • Walk Test or Learning mode - Green flashing

3. LED 3 - Status (Orange/Red)

   • System Fault - Orange lighting up

   • Alarm Trigger – Red flashing

   • Alarm in Memory – Red lighting up

4. Speaker

5. Micro SIM Card Compartment

6. USB Port

7. Learn/Reset Button

8. Ethernet Port

9. Battery Switch (slide to “ON” to meet requirements of the applicable EN standard.)

10. Internal Cover

11. Buzzer

12. Wall mounting slots*

* NOTE: While this serves as the hook location for the wall mount back panels, there is also a secondary tamper present on the EN2 complaint variant of the panel. The internal tamper switch which is compressed when the panel is hooked onto the mounting bracket. When the panel is removed from the mounting bracket, the tamper switch will be activated and the panel will send a tamper open signal to remind the user of this condition.

1. Power Cord Inlet

2. Wiring Hole

3. Fixing Screws x 2

4. Wall Mounting Holes x 2

5. Mounting Bracket

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Design Specs

Function
Number of partitions	2
Number of wireless zones	80 per partition, 160 in total
Number of PIR cameras	16 (3-5 recommended)
Number of users	40 total users with multi-partition access*
Zone Types	See Appendix D
User PIN Codes	1 PIN Code each user (6-digits, number 0~9), available combination
	from 000100~999999 (999998 different combinations, 000000 and
	000001 are disallowed).
	Note: Input of 5 invalid User PIN codes at the remote keypad will lock
	the remote keypad for 15 minutes.
Control Facilities	Remote Keypad & Remote Controller
	Alarm.com Server Webpages
Report Destinations	20 Monitoring Stations or mobile number
Reporting Format	Contact ID, SIA, SMS Text,
Arming Modes	Arm Away, Arm Stay, Disarm
Alarm Type	Burglar, Panic, Fire, Medical, Emergency, Water, Silent
Siren Timeout	Programmable (3 min. by default), For Remote Keypad use only
Supervision	Programmable time frame for inactivity alert
Special Function	Tamper Protection
GSM Standards	Compiles with CE standards 4GPP TS 51.010-1, EN 301 511,
	EN301489-7
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EN Classification	EN Grade 2 Class II
Alarm Transmission Path	Dual Path: DP1 (EN50136-1:2012)
Supported RCT	Alarm Report Server (ARS), Fibro, OH200, MasterMind, Manitou,
MicroKey and SIA DC 09
Mode of Acknowledgement	Pass-through (EN50136-2:2013, Clause 6.1.3)
Operation.
Memory	DDR3L SDRAM: 512Mbyte
	eMMC : 4GByte
Electrical
Power Source	Built-in switching power supply (S.P.S), 100-240V, 50/60Hz input, 12V
	1.5A output
Power Supply Type	PS Type A, not suitable for use external to supervised premises.
Backup Battery	7.2V, NiMH 600mAh AAA rechargeable battery pack (built-in)
APS fault Low Voltage SD	7.3V±3%
signal threshold
Battery Duration	14 hours
Battery Recharge Time to	72 hours
80% of 600mAH
Minimum Energy Level of	86%
Backup Battery
Current Drain	AC Powered	Average. 126mA/12V standby
839mA/12V full load
	Battery Powered	Average. 42mA/7.2V standby
	876mA/7.2V full load
Wireless

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GSM/GPRS/EDGE Frequency	B1 (2100 MHz) / B3 (1800 MHz) / B5 (850 MHz) / B7 (2600 MHz) / B8
	(900 MHz) / B20 (800 MHz) (EU)
LTE Frequency	B1 (2100 MHz) / B3 (1800 MHz) / B5 (850 MHz) / B7 (2600 MHz) / B8
(900 MHz) / B20 (800 MHz) (EU)
RF Frequency	868.6375MHz / 433.82MHz / 426MHz / 910 MHz
Z-Wave Frequency*	800 series Z-wave
*Only available on select HSGW
Panels
Antenna Type	GSM: Main – PIFA; AUX – Dipole
	ZW: Monople*
	RF: Monople
	*Only available on select HSGW Panels
Encryption	Private Encryption Method
Protocol	Climax
Physical Properties
Operating Temperature	-10°C to 45°C (14°F to 113°F)
Humidity	50 ~ 85% relative humidity @23°C, non-condensing
Size	185mm x 185mm x 50mm
Weight	580g (Includes backup battery)

2. Creating a Customer Account

In order to use the panel, a customer account must be created using the Alarm.com Dealer website or MobileTech app*. The MobileTech app can be downloaded from the Apple App Store or the Android Play Store. Please obtain valid credentials from your administrator in order to use either application.

If your administrator has not created an account or commitment prior to installation, the following is needed to create the customer account:

• Customer Name

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• Address

• Phone Number

• Email Address

• 15 digit IMEI from the panel

To activate a commitment, only the IMEI is needed.

* For UL compliant installations, only the Customer and Dealer web portals may be used.

3. Setting up the Panel

Before starting, verify that you have all the components needed for the installation:

• Panel

• Power Adapter

• Stand for Table Mounting (may come attached to panel)

• Ethernet Cable

• Screws for Wall Mounting

• Peripherals

Powering up and connecting the panel

1. Remove the 2 screws that secured the panel casing to the mounting bracket. (Figure 1)

2. Remove the mounting bracket to reveal the back cover fixing screw. (Figure 2)

Figure 1 Figure 2

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1. Remove the screw securing the back cover (as circled in Figure 2).

2. Set up the Control Panel though the following steps:

I. Connect Ethernet cable to panel Ethernet port.

1. Insert a functional micro SIM Card into Micro SIM Card Compartment, the SIM Card PIN Code must be disabled first.

2. Slide Battery Switch to ON position.

IV. Use the AC Power Cord for Built-in S.P.S to to connect to the mains power.

1. Wire the cable, close the back cover and secure it by fastening the screw. Proceed to mount the panel onto the wall.

Mounting the panel (Required for EN Compliance)

The panel can be either fixed on the wall or placed on deskop. For the panel to meet requirements of the applicable EN standard, wall mounting installation must be used.

1. Use the mounting holes as template, mark mounting locations on the wall.

2. Secure the mounting bracket onto the wall by tightening the 2 screws through the wall mounting holes.

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1. Mount the Control Panel with the hooks of the mounting bracket latched onto the back cover of the the panel, and push it downward until you hear a clicking sound.

Make sure the tamper switch is properly compressed against the hook of the mounting bracket. Then fasten the 2 bottom fixing screws to complete the installation.

Push

LED Status

1. As the panel powers on, all LEDS will illuminate then turn off to indicate the panel is powering up.

2. Once the panel powers on, LED 3 will flash ORANGE to indicate the panel is registering with the Cellular network and acquiring an IP address from the router.

3. Once the panel successfully registers with the Cellular Network and acquires an IP address, LED

   1. will blink GREEN every 5 to 10 seconds to indicate communication has been established. a. See Appendix A LED Guide for a comprehensive guide to LED behavior.

4. The Cellular registration process may take up to 10 minutes. If after 10 minutes, LED 3 is still ORANGE, verify there are no fault conditions on the panel. If there are no other fault conditions, see Appendix B Communication Troubleshooting.

Button Functionality:

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The reset button is located on the right side of the PCB, located inside the panel (labeled as item 24 on the diagram key). The reset button can be used for multiple occasions by holding down the button for various lengths of time:

Phone Test (3-10 seconds): Phone test is done to send a communication test from the panel to the back end. It initiates communication and verifies that the module is communicating on the cellular network.

Learn Mode (10-20 seconds): Using the button to send the panel into Learn Mode is done to add sensor to your panel locally.

Power Cycle (20-30 seconds): A power cycle turns the security panel completely off and then powers it back on to refresh it. This is a common action taken for a variety of trouble shooting problems.

4. Confirming Signaling with Alarm.com

In order to program and configure the system, the panel must be able to communicate with the Alarm.com backend. To confirm the system is communicating via both Cellular and Broadband, follow the steps below:

• 1. Confirm basic communication by checking for Acknowledged Messages in the Event History on either MobileTech or the Dealer website.

  2. From the Remote Toolkit run a Communication Signal Test to verify Communication. This will verify communication over Broadband and Cellular, as well as check the cellular signal strength.

a. This test may take up to 5 minutes to run.

1. Adding Sensors and Peripherals

Security Sensors

Security Sensors can only be added to the system locally via a Learn Mode based sensor identification.

Adding Security Sensors using the Dealer Site or MobileTech:

1. Put the panel in learn mode

   1. Dealer Site: Equipment > Sensors > Add a Sensor

   2. MobileTech Equipment > Sensors > Add Sensor

2. Wait for the message “Checking for new sensors on the network.”

3. LED 1 and LED 2 will turn solid GREEN and a one-tone beep will sound.

4. Trigger a device to add it to the network.

   1. Refer to device installation manual for how to trigger each specific device

5. When a device is added successfully, the panel will emit a one-tone beep and the device will be shown on the screen.

6. Continue triggering other devices that need to be learned in. Several devices can be added without needing to re-enter Learn Mode.

   1. If no new devices are triggered, Learn Mode will time out after 5 minutes

7. Once all devices have been added, choose to EXIT Learn Mode.

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• 1. On the subsequent screen, the option to define the Sensor Name, Group Number, Partition, and Sensor Activity Monitoring settings are available.

     1. External Sirens Only: Please refer to device specification manual for instructions on how to change the sensor partition as step 4 will need to be completed again after changing the partition from Alarm.com.

     2. Sensor Groups will have a number and a short description of the behavior. For a full description of group behavior, please refer to Appendix D.

• Note the keypad must be installed within the protected premises for UL Compliant installations.

Removing Security Sensors using the Dealer Site or MobileTech

• Navigate to the Delete Sensor Page.

  1. Dealer Site: Equipment > Sensors > Delete a Sensor/Peripheral

  2. MobileTech: Equipment > Sensors > Delete Sensor

• Check off the DELETE box next to the sensor that needs to be removed.

• Click Send Command to remove the sensor from the system.

• The sensor will be removed from the system within 5 minutes.

Changing Sensor Settings and Configuration:

1. Dealer Site: From Equipment page select the appropriate sensor and action:

   1. Change Sensor Name

   2. Change Sensor Group

   3. Change Sensor Partition

   4. Change Sensor Activity Monitoring Settings

2. MobileTech: Navigate to Equipment > Sensors.

   1. This will allow updating the Sensor Name, Group, and Activity Monitoring Setting.

   2. To update the Partition, continue to Advanced Sensor Settings.

NOTE:

If your system requires compliance with the local regulation PD 6662, it is required that the system cannot be disarmed via a user code input into a keypad. Rather, the user must be provided option to disarm the system via a button press, keyfob, or prox tag that is used in tandem with an acceptable tag reading device.

Z-Wave Sensors:

Adding a Z-Wave device using the Dealer Site or MobileTech:

1. Put the panel into Add Mode

   1. Dealer Site: Navigate to Equipment > emPower tab > Advanced Z-Wave Settings > Add Z-Wave Devices

   2. MobileTech: Navigate to Equipment > Z-Wave Devices > Add Z-Wave Devices

2. Trigger Z-Wave device to add it to the network

3. When a device is added successfully, the panel will emit a one-tone beep and the device will be shown on the screen

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1. Continue triggering other devices that need to be learned in. Several devices can be added without needing to re-enter Learn Mode

2. When all Z-Wave devices have been added, exit Add Mode and run a Network Rediscovery

Removing a Z-Wave Device using the Dealer Site or MobileTech

1. Put the panel into Delete Mode

   1. Dealer Site: Navigate to Equipment > emPower Devices tab > Advanced Z-Wave Settings > Delete Z-Wave Devices.

   2. MobileTech: Navigate to Equipment > Z-Wave Devices > Delete Z-Wave Devices.

2. Trigger the device to delete if from the network and clear the device memory.

3. Continue removing other devices that need to be removed, devices that are removed will show up on the screen.

4. Once all devices are removed, exit Delete Mode and run a network rediscovery.

Local Learning:

Devices can be learned in locally without the Alarm.com Website as well. This action is limited to security sensors and cannot be used for Z-wave devices.

1. Press and hold the Auto Learn button for 10 seconds until the panel emits a one-tone beep to indicate it has entered Learn Mode. The top LEDs will turn solid GREEN to indicate the panel is in learn mode.

2. Trigger each device following the procedure in the device installation manual.

3. When the panel receives a signal from the device it will emit a two-tone beep to indicate that it was successfully learned into the panel.

4. When all devices are learned in, press and hold the Auto Learn button on the panel for one second to exit learn mode. The panel will emit a two-tone beep and the LEDS will turn off to indicate it has returned to its normal mode.

5. Configure the sensors from the Alarm.com Dealer Site or MobileTech.

Removing Security Sensors using the Dealer Site or MobileTech

• Navigate to the Delete Sensor Page.

  1. Dealer Site: Equipment > Sensors > Delete a Sensor/Peripheral

  2. MobileTech: Equipment > Sensors > Delete Sensor

• Check off the DELETE box next to the sensor that needs to be removed.

• Click Send Command to remove the sensor from the system.

• The sensor will be removed from the system within 5 minutes.

Changing Sensor Settings and Configuration:

After a security sensor is learned in, the following settings can be changed:

• Change sensor name

• Change sensor group

• Change sensor partition

• Change sensor Activity Monitoring Status

• Change sensor status

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To edit a sensor, navigate to the “change” section:

• • 1. Dealer Site: Equipment > Sensors > Change

    2. MobileTech: Equipment > Sensors > Change

  • Click on the drop down to show all available settings. Once you are ready to submit the new setting, press “Send Command”

1. Walk Test and Device Mounting

Once all devices are learned in, place the devices in their final locations and run a walk test to ensure that all devices are signaling properly in their final locations. Hardwired sensors may already be placed depending on the type of install occurring.

Walk Test

1. Enter Walk Test mode, LED 1 and LED 2 will blink GREEN while in Walk Test mode

   1. Dealer Site: AirFx Remote Toolkit > Walk Test

   2. MobileTech: Equipment > Sensors > Walk Test

2. Select Begin Walk Test and activate each sensor

3. As sensors are Activated, their action will appear onscreen and the sensor will emit a two-tone beep

4. After all sensors have been triggered, select End Walk Test to exit walk test mode.

   1. If a sensor trigger did not register on the Walk Test, try moving it closer to the control panel and trigger it again. If the device works then, try using an RF repeater to extend the range of the control panel.

Device Mounting

Once devices are signaling in their final locations, they can be mounted according to the instructions provided with each device.

7. System Programming

The system settings can be programmed via the Remote Toolkit on the Alarm.com Dealer Website or MobileTech App. The below outlines the definitions of the various system settings along with descriptions and setting options including the system default.

Default system programming can be updated via the Alarm.com Dealer Site using AirFX Programming Templates. For more on AirFX Programming templates, contact your Alarm.com Sales rep.

Panel Programming Options:

Please see Appendix C for a full list of panel programming options and default settings.

Sensor Programming Options:

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Sensors can be programmed by changing the sensor groups from the Dealer Site Equipment > Sensors > Change Sensor Group page or the MobileTech Equipment > Sensors > Change Sensor Group page. See Appendix D for Sensor Group descriptions.

8. Remote Toolkit

Once the system has been properly installed and programmed, ensure everything is running well by using a System Check from the Remote Toolkit. This will start an automatic system wide verification of proper functionality. If something is not working perfectly, troubleshooting steps and recommendations will be provided.

This check can be done by selecting Remote Toolkit on MobileTech or the Dealer Site and running a System Check.

Appendix

Appendix A: LED Guide

LED 1 (Red/Green)

Red ON – Partition One is Armed Away

RED Flash – Partition One is Armed Stay

Green On – System is in Auto Learn Mode

Rapid Green Flash – System is in Walk Test/Z-Wave Delete Mode

Green Flash every 5 Seconds – Panel is Communicating over both Cell and IP Paths Green Flash every 10 seconds – Panel is communicating over 1 path

LED 2 (Red/Green)

Red ON – Partition Two is Armed Away

RED Flash – Partition Two is Armed Stay

Green On – System is in Auto Learn Mode

Rapid Green Flash – System is in Walk Test/Z-Wave Delete Mode

LED 3 (Red/Yellow)

Red On – Alarm in memory

Red Flash – Alarm

Yellow On – System fault.

Yellow Flash – Registering to Cellular Network

Possible System Faults:

• Sensor Tamper

• Sensor Malfunction

• Sensor Low Battery

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• Panel Tamper

• Panel Low Battery

• Panel Battery Off

• Cell Communication Failure

• Broadband Communication Failure/No Ethernet Cable Plugged In

Appendix B: Communication Troubleshooting

Cell Failure

There are several possible reasons the cellular communication is not connected to Alarm.com:

• Wireless signal strength issue or coverage issue.

1. Make sure the module is installed high enough within the structure and near an exterior wall. Alarm.com recommends that the module be installed above ground (i.e. NOT in a basement) and not in the middle of a large structure (i.e. NOT in an interior closet far

from the exterior walls).

1. Make sure nothing near the module could be causing RF interference. Large metal

objects or ductwork, sheet metal walls and appliances that generate RF may interfere with the module.

• 1. If the customer is located in a borderline wireless coverage area, a high-gain, remote antenna may be required. Contact your Alarm.com Rep about this if needed.

• Make sure the SIM card has not been removed.

Broadband Failure

For issues with broadband communication, please check the following:

• Ensure the Ethernet cable is plugged into both the customer’s router and the panel.

  1. If the panel is connected via WiFi, ensure that the SSID and Password are correct.

• Ensure that the customer’s router has power and internet by checking the internet connection of a different device on the network.

• If the panel is connected via Static IP address, ensure that all the parameters are set in accordance with network specifications.

Accessing Panel Troubleshooting Page

Via Customer Router:

1. Connect a laptop, phone, or tablet to the same network as the panel.

2. Login to customer router using the router manufacturer instructions and find the IP address of the panel.

3. Navigate to the panel’s IP address

Appendix C: Panel Programming Options

Setting	Setting Description	Available Options
AC Fail Report Timer	If AC power fails, this will specify	Disabled
	communication delay.
	20 Minutes
		3 Minutes
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		30 Minutes
		5 Minutes
		1 Hour
		1 Minute
		10 Minutes
		15 Minutes
Jamming Report Timer	Jamming Report Delay Timer	Disabled
		2 Minutes
		1 Minute
Arm Fault Type (Partition 1)	When system is being armed under fault	Confirm
	condition. 1. Confirm: The panel will
	display a Mode Change Fault message.
	Arming again within 10 seconds will
	Direct Arm
	force arm the system.
	2. Direct Arm: The system will be force
	armed directly and report an event.
Final Door (Partition 1)	Sets whether the system will	Disable
	automatically Arm Away once a door
	contact, set as entry device, is detected
	Enable
	as closed, even if the count-down period
	is not yet complete.
Entry Delay 1 for Arm Away	Entry Delay 1 – For UL Compliant	0–240
(Partition 1)	installations, Entry Delay must be set to	Default: 30
	45 seconds or less.
Entry Delay 1 for Arm Away	Entry Delay 1 – For UL Compliant	0–240
(Partition 2)	installations, Entry Delay must be set to	Default: 30
	45 seconds or less.
Entry Delay 2 for Arm Away	Entry Delay 2 – For UL Compliant	0–240
(Partition 1)	installations, Entry Delay must be set to	Default: 60
	45 seconds or less.
Entry Delay 2 for Arm Away	Entry Delay 2 – For UL Compliant	0–240
(Partition 2)	installations, Entry Delay must be set to	Default: 60
	45 seconds or less.
Exit Delay for Arm Away	Exit Delay - For UL Compliant	0–240
(Partition 1)	Installations, Exit Delay must be set to	Default: 30
	120 seconds or less.
Exit Delay for Arm Away	Exit Delay - For UL Compliant	0–240
(Partition 2)	Installations, Exit Delay must be set to	Default: 30
	120 seconds or less.
Door Chime (Partition 1)	Select whether a sensor will cause the	High
	panel to chime when it is activated.
	Off
		Low
Door Chime (Partition 2)	Select whether a sensor will cause the	High
	panel to chime when it is activated.
	Off
		Low
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Warning Beep (Partition 1)	Determines whether the panel will issue	High
	a warning beep for fault conditions.
	Off
		Low
Warning Beep (Partition 2)	Determines whether the panel will issue	High
	a warning beep for fault conditions.
	Off
		Low
Entry Delay 1 for Arm Stay	Entry Delay 1 – For UL Compliant	0–240
(Partition 1)	installations, Entry Delay must be set to	Default: 30
	45 seconds or less.
Entry Delay 1 for Arm Stay	Entry Delay 1 – For UL Compliant	0–240
(Partition 2)	installations, Entry Delay must be set to	Default: 30
	45 seconds or less.
Entry Delay 2 for Arm Stay	Entry Delay 2 – For UL Compliant	0–240
(Partition 1)	installations, Entry Delay must be set to	Default: 60
	45 seconds or less.
Entry Delay 2 for Arm Stay	Entry Delay 2 – For UL Compliant	0–240
(Partition 2)	installations, Entry Delay must be set to	Default: 60
	45 seconds or less.
Exit Delay for Arm Stay	Exit Delay – For UL Compliant	0–240
(Partition 1)	Installations, Exit Delay must be set to	Default: 30
	120 seconds or less.
Exit Delay for Arm Stay	Exit Delay – For UL Compliant	0–240
(Partition 2)	Installations, Exit Delay must be set to	Default: 30
	120 seconds or less.
Dealer Code	Set Dealer Code to override Sensor	Any 4 Digit User Code
	Tampers during INCERT monitoring.	Default: NULL
	Note: This setting is only used when
	INCERT monitoring is enabled.
Auto Check-in Interval	Select the desired Auto Check-In	Disable
	frequency from the drop down menu
	Every Week
	below. After you have updated the
	Every Day
	setting and clicked "change", please click
	Every 6 Hours
	"Upload From Panel" at the top of the
	Every 4 Weeks
	page to make sure the new setting takes
	effect.
Auto Check-in Offset Period	Auto Check-in Offset	2hr
		3hr
		4hr
		6hr
		8hr
		1hr
		12hr
Dialer Delay	Dialer Delay	0 seconds
		15 seconds
		30 seconds
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		45 seconds
Tamper Alarm (Partition 1)	Tamper Alarm	Arm Away
		Always
Tamper Alarm (Partition 2)	Tamper Alarm	Arm Away
		Always
Supervision Check (Partition 1)	Determines whether the panel	Off
	supervises sensors on the system to
	On
	ensure they are still signaling.
Supervision Check (Partition 2)	Determines whether the panel	Off
	supervises sensors on the system to
	On
	ensure they are still signaling.
Supervision Timer (Partition 1)	Select the frequency of the sensor	Disable
	supervision check.
	4 hours
		5 hours
		6 hours
		8 hours
		12 hours
		2 hours
		24 hours
Supervision Timer (Partition 2)	Select the frequency of the sensor	Disable
	supervision check.
	4 hours
		5 hours
		6 hours
		8 hours
		12 hours
		2 hours
		24 hours
Alarm Length (Partition 1)	Alarm Length – For UL compliant	Disable (Not Allowed for
	installations, this must be set to at least	UL Compliant
	4 minutes.	Installations)
		2 minutes
		3 minutes
		4 minutes
		5 minutes
		6 minutes
		7 minutes
		8 minutes
		9 minutes
		1 minute
		10 minutes
		11 minutes
		12 minutes

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		13 minutes
		14 minutes
		15 minutes
Alarm Length (Partition 2)	Alarm Length – For UL compliant	Disable (Not Allowed for
	installations, this must be set to at least	UL Compliant
	4 minutes.	Installations)
		2 minutes
		3 minutes
		4 minutes
		5 minutes
		6 minutes
		7 minutes
		8 minutes
		9 minutes
		1 minute
		10 minutes
		11 minutes
		12 minutes
		13 minutes
		14 minutes
		15 minutes
Cross Zone Timer (Partition 1)	Select the time window within which 2	Disable
	cross zones must be tripped to generate
	2 minutes
	a verified alarm.
	3 minutes
		4 minutes
		5 minutes
		6 minutes
		7 minutes
		8 minutes
		9 minutes
		1 minute
		10 minutes
		11 minutes
		12 minutes
		13 minutes
		14 minutes
		15 minutes
Cross Zone Timer (Partition 2)	Select the time window within which 2	Disable
	cross zones must be tripped to generate
	2 minutes
	a verified alarm.
	3 minutes
		4 minutes
		5 minutes
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		6 minutes
		7 minutes
		8 minutes
		9 minutes
		1 minute
		10 minutes
		11 minutes
		12 minutes
		13 minutes
		14 minutes
		15 minutes
Fire Verification Timer (Partition	Select the time window within which	Disable
1)	verified fire zones must be tripped to
2 minutes
	generate a verified alarm.
	3 minutes
		4 minutes
		5 minutes
		6 minutes
		7 minutes
		8 minutes
		9 minutes
		1 minute
		10 minutes
		11 minutes
		12 minutes
		13 minutes
		14 minutes
		15 minutes
Fire Verification Timer (Partition	Select the time window within which	Disable
2)	verified fire zones must be tripped to
2 minutes
	generate a verified alarm.
	3 minutes
		4 minutes
		5 minutes
		6 minutes
		7 minutes
		8 minutes
		9 minutes
		1 minute
		10 minutes
		11 minutes
		12 minutes
		13 minutes

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		14 minutes
		15 minutes
Entry Delay Sound for Arm Away	Entry Delay Sound Volume for Arm	High
(Partition 1)	Away
Off
		Low
Entry Delay Sound for Arm Away	Entry Delay Sound Volume for Arm	High
(Partition 2)	Away
Off
		Low
Exit Delay Sound for Arm Away	Exit Delay Sound Volume for Arm Away	High
(Partition 1)
	Off
		Low
Exit Delay Sound for Arm Away	Exit Delay Sound Volume for Arm Away	High
(Partition 2)
	Off
		Low
Entry Delay Sound for Arm Stay	Entry Delay Sound Volume for Arm Stay	High
(Partition 1)
	Off
		Low
Entry Delay Sound for Arm Stay	Entry Delay Sound Volume for Arm Stay	High
(Partition 2)
	Off
		Low
Exit Delay Sound for Arm Stay	Exit Delay Sound Volume for Arm Stay	High
(Partition 1)
	Off
		Low
Exit Delay Sound for Arm Stay	Exit Delay Sound Volume for Arm Stay	High
(Partition 2)
	Off
		Low
Entry/Exit Only Final Beeps	When selected, the Entry/Exit beeps will	Disable
(Partition 1)	only sound for the last 3-10 seconds of
10 seconds
	Entry/Exit Delay.
	3 seconds
		4 seconds
		5 seconds
		6 seconds
		7 seconds
		8 seconds
		9 seconds
Entry/Exit Only Final Beeps	When selected, the Entry/Exit beeps will	Disable
(Partition 2)	only sound for the last 3-10 seconds of
10 seconds
	Entry/Exit Delay.
	3 seconds
		4 seconds
		5 seconds
		6 seconds

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		7 seconds
		8 seconds
		9 seconds
Swinger Shutdown	Swinger Shutdown. When set to 0,	0–255
	setting is off.	Default: 0
Ethernet Bypass	Ethernet Bypass. When enabled, the	Disable
	Ethernet cable being unplugged will not
	Enable
	cause a fault at the panel.
Access Code Digits	Set user access codes to be 4 or 6 digits.	4 Digits
		6 Digits
PIR Camera Image Resolution	Choose what resolution your PIR	3xqVGA
	Camera images are uploaded at as well
	1xqVGA
	as how many images are uploaded
	1xVGA
	automatically during alarm.
External Siren Tamper Sound	Choose whether an external siren	Off
	learned into the control panel sounds
	On
	when it is physically tampered.
	Recommended if performing
	maintenance on the device. Note: This
	setting is download only.
External Siren Confirmation	Choose whether an external siren	Off
Sound	sounds a confirmation beep to indicate a
On
	change in arming state. Note: This
	setting is download only and may
	change due to Silent Arming selection.
External Siren Entry/Exit Sound	Choose whether an external siren	Off
	sounds during entry or exit delay. Note:
	On
	This setting is download only and may
	change due to Silent Arming selection.
RF Replay	Enable/Disable RF Replay attacks	Enable/Disable
	protection
Duress Code	Enable/Disable duress code	Enable/Disable
Mute Internal Panel Siren	This allows the panel internal siren to	Enable/Disable
	be turned off. It is recommended to
	have an external siren associated with
	the system before doing this. Enabled
	= siren is muted. Disabled = Siren is
	not muted. Default value: Disabled.
Ignore Sensor Tampers	Enabling this will have the panel	Enable/Disable
	ignore sensor tampers that are
	registered from the field. This is a
	panel-wide setting and will ignore
	sensor tampers on both Partition 1
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	and Partition 2 if enabled.
External Antenna Tamper	Determines whether the tamper from	Enabled/Disable
	an external antenna is enabled or
	disabled.
Panic Supervision*	Enabling this will have cause panic	Enable/Disable
	devices to send supervision signals
	and log a malfunction if it hasn’t
	communicated with the panel
Temperature Units (TSP-3	This changes the temperature units	Celsius/Fahrenheit
only)	that are displayed on TSP-3s that are
	assoicated with the system. This does
	not change the units that are
	displayed on the customer site or
	mobile app.

*Only available on certain firmware updates. For best results, please ensure your panel is on the most up to date firmware.

Appendix D: Sensor Group Configuration

Eligible Arming States:

Disarm: Lowest level of security, the panel is not armed.

Arm Stay: The system is partially armed, certain zones, such as those inside of the protected premises, are not armed as it is expected they may be tripped while the system is Armed Stay.

Arm Away: Highest level of security, all zones that generate an alarm and report to the Central Monitoring Station are armed.

24-Hour Zones: These zones are always armed and will generate an alarm regardless of the arming state of the panel.

Sensor Groups by Physical Sensor Type:

Contact:

Group	Short Description	Long Description
		24-Hour instant burglar alarm, always armed, meant to guard
8	24 Hour Burglar	special belongings such as a gun cabinet or safe. Siren will sound
		and alarm will transmit regardless of arming state.
	Standard Delay	An Entry/Exit zone that will begin Entry Delay when tripped
10	while the system is armed in stay or away mode. If the system is
Entry/Exit
	not disarmed by the end of Entry Delay, an Alarm will sound.

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	Extended Delay	An Entry/Exit zone that will begin Extended Entry Delay when
11	tripped while the system is armed. If the system is not disarmed
Entry/Exit
	by the end of Entry Delay, an Alarm will sound.
13	Instant Perimeter	Exterior zones, instant audible alarm during arm stay and arm
away. Siren will sound.
14	Interior	Interior zones, instant audible alarm during arm stay and arm
Stay/Away	away. Siren will sound/
		Interior zone, armed in Away mode Only, not armed in stay
16	Interior Away	mode. Meant for interior doors that are used during arm stay.
		Siren will sound.
		Meant for zones subject to false alarms or for Monitoring Stations
	Sensor with Cross	that require verified alarms. Tripping one sensor with cross zone
18	verification activates the siren and reports as a trouble, while
Zone Verification
	tripping a second sensor with Cross Zone verification reports a
		Verified alarm to the Monitoring Station. Armed in Away only
		Interior zone that starts Entry Delay when tripped. Generates an
19	Interior Delay	audible alarm at the end of Entry Delay if system is not disarmed.
		Armed in Away mode, not armed in stay mode.
25	Chime Only	No Alarm Report. Tripping sensor causes an audible chine at the
panel regardless of arm state
	Voice Chime	No Alarm Report. Tripping sensor causes an audible voice
31	announcement at the panel regardless of arm state. Only eligible
Only
	on specific hardware
		24-Hour instant tamper alert, always armed, meant to guard
36	24-Hour Tamper	special belongings such as a gun cabinet or safe. When tripped,
transmits a tamper to the Monitoring Station regardless of arm
		state. Siren will not sound.
40*	Non-Reporting	Used for Occupancy sensors or other zones without a Central
Zone	Station Report
	24-hours silent	Used for special circumstances when a silent auxiliary panic
60	needs to be registered using a contact regardless of arming state.
alarm
	Use case: to be used with a wired panic button wired into the DC-
		23. Alarm will sound
		Meant for zones subject to false alarms or for Monitoring Stations
		that require verified alarms.
	Sensor with Cross	Tripping one sensor with cross zone verification activates the
67	siren and reports an unverified alarm, while tripping a second
Zone verification
	sensor with Cross Zone verification reports a Verified alarm to
		the Monitoring Station.
		Armed in Stay and Away.
Motion:

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Group	Short Description	Long Description
13	Instant Perimeter	Exterior zones, instant audible alarm during arm stay and arm
away. Siren will sound.
		Interior follower, armed in stay and away, initiates an audible alarm if
15	Interior Follower	an entry/exit zone (ex: front door) is not tripped first. If Entry/Exit Zone
is tripped, will not generate an alarm until the end of Entry Delay. Siren
		will sound.
		Interior follower, when armed away initiates an audible alarm if an
17	Interior Stay	entry/exit zone (ex: front door) is not tripped first. If Entry/Exit Zone is
	Follower	tripped, will not generate an alarm until the end of Entry Delay. No
		response during arm Stay. Siren will sound.
		Meant for zones subject to false alarms or for Monitoring Stations
	Sensor with Cross	that require verified alarms. Tripping one sensor with cross zone
18	verification activates the siren and reports as a trouble, while
Zone Verification
	tripping a second sensor with Cross Zone verification reports a
		Verified alarm to the Monitoring Station. Armed in Away only
		Interior zone that starts Entry Delay when tripped. Generates an
20	Interior Delay	audible alarm at the end of Entry Delay if system is not disarmed.
		Armed in Away mode, not armed in Stay mode.
25	Motion-Chime Only	No Alarm Report. Tripping sensor causes an audible chime at the panel
regardless of arm state.
		No Alarm Report. Tripping sensor causes an audible voice
31	Voice Chime Only	announcement at the panel regardless of arm state. Only eligible on
		specific hardware
40*	Non-Reporting	Used for Occupancy sensors or other zones without a Central
Zone	Station Report
		Interior sensors, activate Entry Delay when tripped in arm stay and arm
50	Delay Stay/Away	away. If the system is not disarmed by the end of Entry Delay, an Alarm
		will sound. Siren will sound.
		Meant for zones subject to false alarms or for Monitoring Stations that
		require verified alarms.
67	Sensor with Cross	Tripping one sensor with cross zone verification activates the siren and
Zone verification	reports an unverified alarm, while tripping a second sensor with Cross
		Zone verification reports a Verified alarm to the Monitoring Station.
		Armed in Stay and Away.

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Glassbreak:

Group		Short Description	Long Description
			24-Hour instant burglar alarm, always armed, meant to guard special
8		24 Hour Burglar	belongings such as a gun cabinet or safe. Siren will sound and alarm
			will transmit regardless of arming state.
13		Instant Perimeter	Exterior zones, instant audible alarm during arm stay and arm away.
	Siren will sound.
			Interior zone, armed in Away mode Only, not armed in stay mode.
			Meant for interior doors that are used during arm stay. Siren will
16		Interior Away	sound.
			When triggered, this causes an instant alarm.
			Meant for zones subject to false alarms or for Monitoring Stations that
		Sensor with Cross	require verified alarms. Tripping one sensor with cross zone
18		verification activates the siren and reports as a trouble, while tripping
	Zone Verification
			a second sensor with Cross Zone verification reports a Verified alarm
			to the Monitoring Station. Armed away mode Only.
40*		Non-Reporting	Used for Occupancy sensors or other zones without a Central Station
	Zone	Report
			Meant for zones subject to false alarms or for Monitoring Stations that
			require verified alarms.
67		Sensor with Cross	Tripping one sensor with cross zone verification activates the siren and
	Zone verification	reports an unverified alarm, while tripping a second sensor with Cross
			Zone verification reports a Verified alarm to the Monitoring Station.
			Armed in Stay and Away.
Life Safety:
Group		Short Description	Long Description
34		24-Hour Carbon	Carbon Monoxide gas detectors, instant alarm, always armed.
		Monoxide	Generates audible CO alarm when tripped.
			24-Hour fire, rate-of-rise heat, and smoke sensors, instant alarm,
26		24-Hour Fire	always armed. Tripping sensor generates an audible fire alarm
			regardless of arming state.

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	24-Hour Fire with	24-Hour fire with verification, requires a second sensor to validate the
61	fire smoke or heat rise sensor, instant alarm, always armed. Siren will
Verification
		sound.
79*	24-Hour Silent Fire	24-Hour fire, rate-of-rise heat, and smoke sensors, instant alarm
without siren, always armed
		24-Hour auxiliary Water Sensors. Generates an audible Water Alarm
38	24-Hour Water	when tripped regardless of arming state. Siren will sound and device
		will beep (if device has internal sounder).
		24 Hour Auxiliary freeze or water sensors, Generates an audible Water
91*	24-Hour Silent	Alarm when tripped regardless of arming state. Alarm with no siren,
Freeze/Water	device will issue trouble beeps when tripped if device has internal
		sounder.
40*	Non-Reporting	Used for Occupancy sensors or other zones without a Central Station
Zone	Report
		24-Hour Auxiliary freeze sensors. Generates a Freeze Alarm when
		tripped regardless of arming state.
52	24-Hour Freeze	Alarm with no siren, device will issue trouble beeps when tripped if
		device has internal sounder.
		When triggered, this causes an instant alarm.
Keypad:
Group	Short Description	Long Description
0	24-Hour Fixed Panic	When the panel is armed away, tampering the keypad will cause an
		audible panic alarm. Siren will sound.
2	24-Hour Silent	When the panel is armed away, tampering the keypad will cause a
Fixed Panic	silent panic alarm. Siren will not sound.
4	24-Hour Fixed	When the panel is armed away, tampering the keypad will cause an
Auxiliary	audible Medical panic. Siren will sound.
Keyfob:
Group	Short Description	Long Description
1	24-Hour Portable	When the panic button is triggered, an audible panic alarm will occur
	Panic	regardless of arm state. Siren will sound.

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3	24-Hour Silent	When the panic button is triggered, a silent panic alarm will occur
Portable Panic	regardless of arm state. Siren will not sound.
6	24-Hour Portable	When the panic button is triggered, an audible medical panic alarm
Auxiliary	will occur regardless of arm state. Siren will sound.
Misc.:
Group	Short Description	Long Description
72*	Security Sensor	Auxiliary: Device Repeater used to extend range
Repeater
33	Siren	Wireless Siren.
30		Used to denote a device that is not recognized or supported.
40*	Non-Reporting	Used for Occupancy sensors or other zones without a Central Station
Zone	Report.

*Not available on certain firmware versions. For best results, please update to the latest firmware version.

Appendix E: CID Reporting Codes

CS Event	SIA Code	CID Code
Description
Sensor Low Battery	XT	1384
Sensor Low Battery	XR	3384
Restore
Sensor Tamper Alarm	TA	1383
Sensor Tamper Restore	TR	3383
AC Power Fail Restore	AR	3301
AC Power Fail	AT	1301
Closing Report	CL	3401
Closing Report	CL	3403
Recent Closing	CR	1459
Exit Alarm	EE	1457
Bus Supervisories	NULL	NULL
Fire Panic	FA	1110
Fire Panic Cancel	FH	3110
Duress Alarm	HA	1121
Touchpad Tamper -	JA	1137
Keystroke
Touchpad Tamper Restore	NULL	3137
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Panel Programming	LB	1627
Phone Failure Restore	LR	3350
Phone Failure	LT	1350
Auxiliary Panic	MA	1100
Auxiliary Panic Cancel	MH	3100
No Activity Alarm	NA	1102
No Activity Restore	NS	3102
Cancel Report	OC	1406
Opening Report	OP	1401
Opening Report	OP	1403
Police Panic	PA	1120
Police Panic Cancel	PH	3120
Receiver Failure	XS	1355
CPU Low Battery - Restoral	YR	3302
CPU Low Battery	YT	1302
Freeze - ESM Module	ZA	1159
Freeze - ESM Module	ZH	3159
Restore
Panel Tamper	TA	1137
Manual Phone Test	RX	1601
Auto-Phone Test	RP	1602
Cellular Backup Failure	YC	1356
Cellular Backup Restore	YK	3356
Sensor Test Start	TS	1607
Sensor Test End	TE	3607
Receiver Jammed	XQ	1355
Suspected Entry Delay	UZ	1777
Alarm (Possible Crash &
Smash)
Two Trip Error	XM	3138
Silent Police Panic	HA	1122
Silent Police Panic Cancel	HH	3122

Appendix F: Panel Factory Reset

1. Disconnect AC adapter, slide battery switch to Off.

2. Press and hold the Learn button and connect AC adapter to the panel. All LEDs will turn on for 10 seconds.

3. Keep holding the Reset button for 30 seconds then release. After 10 seconds, the panel will restart and all LEDs will turn ON.

4. Wait for 10 seconds and all LEDs will turn OFF to indicate factory reset is complete.

Appendix G: Sensor Enrollment Instructions

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Prior to enrollment, put control panel into Sensor Learn Mode. For more detailed instructions and diagrams, please see device installation manuals.

Keypad:

While in normal operation mode, press and hold * & # at the same time for 1 second. The keypad will emit a long beep to indicate it sent the enroll signal to the control panel.

Alternatively:

1. Put keypad into test mode:

2. Press *.

3. Enter the default PIN 0000.

4. Press * and then 7, the keypad will emit a long beep to indicate it sent the enroll signal to the control panel.

5. Exit test mode by pressing the disarm key twice.

Keyfob:

Press any button on the keyfob once.

Contact, PIR, Shock, Glassbreak:

Press the “Test” button on the device. If unsure which button is the “Test” button, please refer to the sensor diagram in the installation manual.

Siren:

Please refer to the siren installation guide for information on how to send the enroll signal from the siren. To put a siren into partition 2, the siren must first be enrolled into partition 1. Then, move the siren to partition 2 using AirFX or MobileTech and ensure command is acknowledged by the panel by checking the Event History. Once the command is acknowledged, follow the instructions to send the enroll signal from the siren a second time to complete the move to partition 2. If this step is not followed, the siren will not function properly.

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