# SIMALARM

## SIMALARM TECHNICAL SUPPORT

### Here we will see step by step how to carry out most of the procedures on simalarm.eu.

#### HOW TO CHANGE MY CURRENT SUBSCRIPTION PLAN?

<figure><img src="https://1580875003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZJzpNocHhYVmD43GZobR%2Fuploads%2FsL9v8BoQRRnCd8WwKQLH%2FCHANGE%20PLAN%20RATE.gif?alt=media&#x26;token=2e322bd6-912f-450b-81fd-8b08fc7d0ed0" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
This option is important when we want to **upgrade to a higher plan.**
{% endhint %}

#### HOW TO CHANGE THE PAYMENT METHOD OR UPDATE THE CURRENT ONE?

<figure><img src="https://1580875003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZJzpNocHhYVmD43GZobR%2Fuploads%2FzWvgTuyH19JyC4UEsmi1%2FCHANGE%20PAYMENT%20INFORMATION.gif?alt=media&#x26;token=4a50d047-77f0-43d5-9977-79c82d875bfa" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
This option is interesting, when we **change credit card or bank account**, to be able to keep it updated on the platform.
{% endhint %}

#### HOW TO PAY PAY AN OPEN ORDER?

<figure><img src="https://1580875003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZJzpNocHhYVmD43GZobR%2Fuploads%2FTvqNPdnWGOeRatShvmk8%2FHOW%20TO%20PAY%20OPEN%20ORDER.gif?alt=media&#x26;token=c24aeaa9-5447-46ce-b472-657653dfcaac" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
It is important to pay for open orders to **avoid deactivating our SIM** card.
{% endhint %}

#### HOW TO CANCEL A SUBSCRIPTION?

<figure><img src="https://1580875003-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZJzpNocHhYVmD43GZobR%2Fuploads%2F1Xy0SLvp5NirqztSolE1%2FCANCELAR%20SUSCRIPCI%C3%93N.gif?alt=media&#x26;token=ec20a355-d8b0-4b8a-a82d-58bd17e82e4b" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
When we cancel the subscription of a SIM, it will **remain activated until the expiry** of the contracted plan, once this period has expired, the SIM will **not be billed again** and will be deactivated from the system.
{% endhint %}