> For the complete documentation index, see [llms.txt](https://vesta-guide.gitbook.io/vesta-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://vesta-guide.gitbook.io/vesta-guide/third-parties/simalarm.md).

# SIMALARM

## SIMALARM TECHNICAL SUPPORT

### Here we will see step by step how to carry out most of the procedures on simalarm.eu.

#### HOW TO CHANGE MY CURRENT SUBSCRIPTION PLAN?

<figure><img src="/files/1kF7OGlTkqFttCfl2F7Y" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
This option is important when we want to **upgrade to a higher plan.**
{% endhint %}

#### HOW TO CHANGE THE PAYMENT METHOD OR UPDATE THE CURRENT ONE?

<figure><img src="/files/cRkNkELZJtXk1pcBWZTF" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
This option is interesting, when we **change credit card or bank account**, to be able to keep it updated on the platform.
{% endhint %}

#### HOW TO PAY PAY AN OPEN ORDER?

<figure><img src="/files/0Es00XhuDeFHxeNfzTrE" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
It is important to pay for open orders to **avoid deactivating our SIM** card.
{% endhint %}

#### HOW TO CANCEL A SUBSCRIPTION?

<figure><img src="/files/iYasb61yVw1RAJra7B95" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
When we cancel the subscription of a SIM, it will **remain activated until the expiry** of the contracted plan, once this period has expired, the SIM will **not be billed again** and will be deactivated from the system.
{% endhint %}