Devices OTA updates - SmartHomeSec

Before You Start

Before updating any device, it is important to check the following:

• Make sure the panel is updated to the latest available version

• Ensure you have a stable internet connection

• Do not start the process if the panel or devices are in use

Availability note

• Available for all HSGW and HYBRID panels

• OTA updates are not available on BOGP for QALLMAX will be available soon

The OTA update process is straightforward and only takes a few minutes. Please follow the steps below carefully.

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1. Update the RF Module of your panel (Required)

Before updating any device, make sure the RF module of your panel is up to date.

• Go to Settings

• Select Updates

  • 
• Open RF

• Update the RF module to version 35 or higher

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Do not continue with the device update until this step is completed.

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2. Update the Device Firmware

Once the RF module is updated:

• Open the device in SmartHomeSEC (app or web portal)

• Tap on the three dots on the device

• Select Update

• Choose the correct firmware according to the sensor model

• Apply the update

3. Wait for the Process to Finish

• The update process usually takes 2 to 5 minutes

• Do not close the app or interrupt the process

4. Verify the Update

After the update is completed:

• Enter the device again

• Go to the Update section

• Check that the new firmware version is displayed

Once verified, the device is ready to be used normally.