> For the complete documentation index, see [llms.txt](https://vesta-guide.gitbook.io/vesta-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://vesta-guide.gitbook.io/vesta-guide/spain-es/terceros/simalarm.md).

# SIMALARM

## SOPORTE TÉCNICO DE SIMALARM

### Aquí veremos paso a paso cómo realizar la mayoría de los procedimientos en simalarm.eu.

#### ¿CÓMO CAMBIAR MI PLAN DE SUSCRIPCIÓN ACTUAL?

<figure><img src="/files/35c2155747520f536ee79bdbf8f56158db9271f6" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Esta opción es importante cuando queremos **actualizar a un plan superior.**
{% endhint %}

#### ¿CÓMO CAMBIAR EL MÉTODO DE PAGO O ACTUALIZAR EL ACTUAL?

<figure><img src="/files/3861e2be47ee8743b1c6d01aca5584d925cf6bba" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Esta opción es interesante, cuando **cambiamos la tarjeta de crédito o la cuenta bancaria**, para poder mantenerla actualizada en la plataforma.
{% endhint %}

#### ¿CÓMO PAGAR UNA ORDEN ABIERTA?

<figure><img src="/files/af1202448e5857d7565d0fc9107316f767e1358a" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
Es importante pagar las órdenes abiertas para **evitar desactivar nuestra SIM** tarjeta.
{% endhint %}

#### ¿CÓMO CANCELAR UNA SUSCRIPCIÓN?

<figure><img src="/files/a96a1ca364322d48d07dba9bb9b0884ba7ecbfc9" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Cuando cancelamos la suscripción de una SIM, esta **permanecerá activada hasta el vencimiento** del plan contratado, una vez que este periodo haya expirado, la SIM **no será facturada nuevamente** y será desactivada del sistema.
{% endhint %}


---

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