# Privacy Policy – HYU Connect App

### **HYU Connect App**

**Last updated:** March 2026

### 1. Introduction

At **HYU Connect** (“we”, “our”, or “us”), we are committed to protecting the privacy and security of our users.

This Privacy Policy explains how we collect, use, and protect personal data when you use the **HYU Connect mobile application** and related services.

We process personal data in accordance with the **General Data Protection Regulation (GDPR) (EU) 2016/679** and other applicable data protection regulations.

By using the HYU Connect application, you agree to the practices described in this Privacy Policy.

***

## 2. Data Controller

The data controller responsible for processing your personal data is:

{% hint style="info" %}
**Company Name:**  Hyundai security\
**Address:** Av. de la Industria, 25, 28823 Coslada, Madrid (España)\
**Country:** Spain\
**Email:** <privacidad@bydemes.com>\
**Website:** bydemes.com
{% endhint %}

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the information above.

***

## 3. Information We Collect

When using the HYU Connect application, we may collect the following categories of information:

#### Account Information

* Name
* Email address
* Login credentials
* User account ID

#### Device Information

* Device identifiers
* Device model and operating system
* Application version
* Device status and connectivity information

#### Usage Information

* Interaction with the application
* Feature usage
* Error logs and diagnostic data

#### Technical Information

* IP address
* Network information
* Date and time of access

#### Optional Location Data

The application may request access to your device location to enable certain features.

Location data is only used to provide functionalities such as:

* Device automation based on presence
* Security notifications
* Improved system functionality

Location access can be disabled at any time in your device settings.

***

## 4. Purpose of Data Processing

We process personal data for the following purposes:

* To provide and operate the HYU Connect application
* To manage user accounts
* To enable communication between the application and connected devices
* To send technical notifications and service alerts
* To improve application performance and reliability
* To detect and prevent security incidents
* To comply with legal obligations

Personal data will only be used for the purposes described in this Privacy Policy.

***

## 5. Legal Basis for Processing

We process personal data based on the following legal grounds:

* **Performance of a contract** when providing the Hyundai Connect service
* **User consent** when accessing optional features such as location services
* **Legitimate interest** in improving service quality and ensuring security
* **Compliance with legal obligations**

***

## 6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Data may be retained for longer periods when required by law or when necessary to resolve disputes or enforce agreements.

When data is no longer required, it will be securely deleted or anonymized.

***

## 7. Data Sharing

We do not sell or rent your personal data.

However, we may share data with:

* **Service providers** that support the operation of the application (cloud infrastructure, hosting, analytics)
* **Technical partners** necessary to deliver the service
* **Legal authorities**, when required by law

All third-party providers process data under strict confidentiality and security obligations.

***

## 8. International Data Transfers

Your personal data may be processed on servers located within the **European Economic Area (EEA)**.

If data needs to be transferred outside the EEA, appropriate safeguards will be implemented in accordance with GDPR requirements.

***

## 9. Data Security

We implement appropriate **technical and organizational security measures** to protect personal data, including:

* Encryption of data in transit
* Secure authentication mechanisms
* Restricted access to sensitive systems
* Monitoring systems to detect security incidents

Despite these measures, no system can guarantee absolute security.

***

## 10. User Rights

Under GDPR, users have the following rights regarding their personal data:

* Right of **access**
* Right of **rectification**
* Right of **erasure**
* Right to **restrict processing**
* Right to **data portability**
* Right to **object to processing**
* Right to **withdraw consent**

To exercise these rights, please contact us at:

**privacy@**&#x62;ydemes.com

Users also have the right to file a complaint with the **Spanish Data Protection Agency (AEPD)** or their local supervisory authority.

***

## 11. Children’s Privacy

The HYU Connect application is not intended for children under the age of **16**.

We do not knowingly collect personal data from minors.

If we become aware that personal data from a minor has been collected without parental consent, we will delete it immediately.

***

## 12. Cookies and Similar Technologies

The HYU Connect application may use cookies or similar technologies in associated websites to:

* improve user experience
* analyze usage patterns
* ensure service functionality

Users may configure their browser settings to reject cookies.

***

## 13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If significant changes are made, users will be notified through the application or other appropriate communication channels.

The updated version will always be available on our website.

***

## 14. Contact

If you have questions about this Privacy Policy or how your data is processed, please contact us:

**Email:** <privacy@bydemes.com>\
**Address:** **Av. de la Industria, 25, 28823 Coslada, Madrid (España)**
