Privacy Policy – HYU Connect App
HYU Connect App
Last updated: March 2026
1. Introduction
At HYU Connect (“we”, “our”, or “us”), we are committed to protecting the privacy and security of our users.
This Privacy Policy explains how we collect, use, and protect personal data when you use the HYU Connect mobile application and related services.
We process personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection regulations.
By using the HYU Connect application, you agree to the practices described in this Privacy Policy.
2. Data Controller
The data controller responsible for processing your personal data is:
Company Name: Hyundai security Address: Av. de la Industria, 25, 28823 Coslada, Madrid (España) Country: Spain Email: privacidad@bydemes.com Website: bydemes.com
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us using the information above.
3. Information We Collect
When using the HYU Connect application, we may collect the following categories of information:
Account Information
Name
Email address
Login credentials
User account ID
Device Information
Device identifiers
Device model and operating system
Application version
Device status and connectivity information
Usage Information
Interaction with the application
Feature usage
Error logs and diagnostic data
Technical Information
IP address
Network information
Date and time of access
Optional Location Data
The application may request access to your device location to enable certain features.
Location data is only used to provide functionalities such as:
Device automation based on presence
Security notifications
Improved system functionality
Location access can be disabled at any time in your device settings.
4. Purpose of Data Processing
We process personal data for the following purposes:
To provide and operate the HYU Connect application
To manage user accounts
To enable communication between the application and connected devices
To send technical notifications and service alerts
To improve application performance and reliability
To detect and prevent security incidents
To comply with legal obligations
Personal data will only be used for the purposes described in this Privacy Policy.
5. Legal Basis for Processing
We process personal data based on the following legal grounds:
Performance of a contract when providing the Hyundai Connect service
User consent when accessing optional features such as location services
Legitimate interest in improving service quality and ensuring security
Compliance with legal obligations
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.
Data may be retained for longer periods when required by law or when necessary to resolve disputes or enforce agreements.
When data is no longer required, it will be securely deleted or anonymized.
7. Data Sharing
We do not sell or rent your personal data.
However, we may share data with:
Service providers that support the operation of the application (cloud infrastructure, hosting, analytics)
Technical partners necessary to deliver the service
Legal authorities, when required by law
All third-party providers process data under strict confidentiality and security obligations.
8. International Data Transfers
Your personal data may be processed on servers located within the European Economic Area (EEA).
If data needs to be transferred outside the EEA, appropriate safeguards will be implemented in accordance with GDPR requirements.
9. Data Security
We implement appropriate technical and organizational security measures to protect personal data, including:
Encryption of data in transit
Secure authentication mechanisms
Restricted access to sensitive systems
Monitoring systems to detect security incidents
Despite these measures, no system can guarantee absolute security.
10. User Rights
Under GDPR, users have the following rights regarding their personal data:
Right of access
Right of rectification
Right of erasure
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
To exercise these rights, please contact us at:
privacy@bydemes.com
Users also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) or their local supervisory authority.
11. Children’s Privacy
The HYU Connect application is not intended for children under the age of 16.
We do not knowingly collect personal data from minors.
If we become aware that personal data from a minor has been collected without parental consent, we will delete it immediately.
12. Cookies and Similar Technologies
The HYU Connect application may use cookies or similar technologies in associated websites to:
improve user experience
analyze usage patterns
ensure service functionality
Users may configure their browser settings to reject cookies.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
If significant changes are made, users will be notified through the application or other appropriate communication channels.
The updated version will always be available on our website.
14. Contact
If you have questions about this Privacy Policy or how your data is processed, please contact us:
Email: privacy@bydemes.com Address: Av. de la Industria, 25, 28823 Coslada, Madrid (España)
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